Delivery & Returns

We have a minimum order policy of $50
plus $15 delivery to most destinations in Australia

 
NO PO BOX DELIVERIES Our courier needs a signature for deliveries
Some regional areas and larger quantities may require a higher freight charge, if this is the case we will notify you of the freight cost before deducting your card or processing the order.

URGENT Requirements can be collected next day from the dock at our warehouse in Sydney, Cromer Northern Beaches after being picked.
We do not have a showroom and purchases can not be made at the warehouse as there are no payment facilities and goods have to be picked.

Its all fixed price freight, so may take a few days to deliver as below.
The courier will require a signature on delivery, if there is know-one available a second attempt is usually the next day otherwise we will contact to reschedule.
Delivery times in working days not weekends or public holidays

Allow an extra day for courier map reading skills and we have a +99% success of meeting these delivery times Special requests of delivery times like after lunch or ring before delivery may add to the time.

Metro Sydney orders mostly arrive within 3 days but we cannot guarantee this
WA Transit time is 5-9 days

Returns are by arrangement.

By nature of the product we rarely get damaged goods. We will guarantee our product to the manufacture specification and replace any faulty goods by return.

Returned goods.

If you have inadvertently or realised you have ordered the wrong goods, we will exchange to the same value if

  1. The goods have not been opened and are re-saleable
  2. You return the goods to our warehouse address in Cromer NSW at your cost
  3. We cannot refund any difference in value but will help with extras to make up where we can.

Please remember
this is a wholesale outlet geared for bulk distribution and is reflected in the price.
By keeping ordering and handling charges down to a minimum we can pass these savings on so you get the best deal.